FAQ

FAQ

Q: Do we offer a despatch system?

Yes, it is a web based system that we will install free of charge.

Q: What type of freight will VTFE move?

We move cartons, skids & pallets. All freight must be business to business.

Q: Do you have scanning?

Yes -we scan freight into depots

Q: How do you get a Proof of Delivery?

Go to our website, www.vtfe.com.au and logon through “Proof of Delivery”.
Login details are available by phoning 03 9791 2728.

Q: When will you receive a Tax Invoice?

After an account has been set up, a Tax Invoice will be e-mailed weekly in PDF and/or excel  format.

Q: How do I get a Quote and open an account?

Call the office on 03 9791 2728 and ask for one of our friendly, experienced sales staff or utilise the ‘Contact Us’ function on the website.

Q: What are VTFE Transit Times?

VTFE is a next day service ex Melbourne into Melbourne Metropolitan, Country Victoria, Southern NSW, Canberra & South Australia.
Our transit times to Tasmania are 2/3 business days.

Q: What happens in the event of loss or damages of goods whilst in transit?

The sender is responsible to provide their own transit insurance for any losses or damages. We would recommend that you arrange transit insurance prior to sending your freight

Q: Can we deliver to PO boxes?

No, we only deliver to a business street address.

Q: What is cubic weight?

The cubic weight is the parcel’s volume (Length x Width x Height) multiplied by 250.

Q: What are the chargeable kilograms on your invoice?

Chargeable kilograms is the greater of either the actual kilograms (dead weight) or the cubic kilograms.

For example:  The parcel measures 70cm length x 40 cm width x 40 cm height, and its actual weight is 10 kilograms.  Cubic weight is 0.7 x 0.4 x 0.4 x 250= 28 kgs

The cubic weight in this example is the chargeable weight as it is greater than the dead weight

CONTACT US

Call 03 9791 2728 or send us a message using the form below -

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